Zag Dining is excited to welcome our students, faculty, staff, and community back campus! As you may have already noticed across the country, COVID has changed the landscape of how we live and navigate our day to-day. We have all experienced our favorite restaurants with longer than usual lines and a longer wait for food to be made, higher than normal prices, and a less than normal number of employees serving us. You also may have noticed that some of your favorite items aren’t on the shelf at the store lately, and the places you shop close early or have closed indefinitely.

This pandemic has negatively impacted our producers, manufacturers, and distributors as well, which is causing Zag Dining to continuously pivot and adjust to the environment. We are experiencing a shortage in employee applicants and our supply chain is unable to guarantee delivery of some items on a regular basis. This being said, we are proud to offer quality service and products, and we want you to know what to expect in this evolving environment.

At Zag Dining- WE ZAG ON and WE EAT ON! We have conducted a wage equity process resulting in wage adjustments to meet the Spokane market. Our chefs have been adjusting menus and operations to meet the needs of our students and community while balancing the fragile distribution system, workforce, and product availability across the United Sates. In support of our Bio-Regional food shed and area farmers, and to add another layer of purchase availability, we have entered into a relationship with the Northwest Food Hub, a cooperative that serves our region from Puget Sound to Mid- Montana. Catering is customizing our menus and services to deliver a high-quality product that meets customer expectations given product availability. Gonzaga’s Auxiliary Enterprise Department is collectively lending a hand to accommodate you, and our team is being trained on customer service standards to ensure a safe service environment and a memorable experience

As always, we appreciate your patience and understanding as we continue to navigate through this ever- changing environment. We welcome all feedback, comments, and suggestions.

We are so grateful to be a part of your daily life at Gonzaga and we appreciate your support and understanding as we lead with service into Fall 2021.

Please contact us at zagdining.com with any questions or feedback.

Patrick Clelland

Resident District Manager / Sodexo / Gonzaga University Pat.clelland@Sodexo.com | 208-310-6488